More Than Just
A Frozen Treat.
🍒❄️ Anthony, Tommy & The Team
PRIVACY POLICYEffective Date: February 8, 20261. Introduction
Sugar Crunch LLC ("we," "us," or "our") operates John's Freeze-Dried Water Ice. We respect your privacy and are committed to protecting your personal data.2. Information We Collect
When you make a purchase, we collect necessary information including your name, billing address, shipping address, email address, phone number, and payment details (processed securely by Stripe).3. How We Use Your Information
We use your data to:
- Process and fulfill your orders.
- Communicate with you regarding your order status.
- Screen for potential risk or fraud.
- Send you marketing communications (if you have opted in).4. Data Sharing
We do not sell your personal data. We share your information with third parties only to help us use your personal information as described above (e.g., Stripe for payments, ShipStation/USPS/UPS for shipping).5. Contact
For privacy concerns, contact us at [email protected] or by mail at 2412 Egg Harbor Rd, Lindenwold, NJ 08021.
TERMS OF SERVICE1. Overview
This website is operated by Sugar Crunch LLC. By visiting our site and/or purchasing something from us, you engage in our "Service" and agree to be bound by the following terms.2. General Conditions
We reserve the right to refuse service to anyone for any reason at any time. You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service without express written permission by us.3. Products & Pricing
Prices for our products are subject to change without notice. We have made every effort to display as accurately as possible the colors and images of our products. We cannot guarantee that your computer monitor's display of any color will be accurate.4. Accuracy of Billing
You agree to provide current, complete, and accurate purchase and account information for all purchases made at our store.5. Governing Law
These Terms of Service shall be governed by and construed in accordance with the laws of the State of New Jersey.
SHIPPING POLICY1. Processing Time
All orders are processed within 1-3 business days. Orders are not shipped or delivered on weekends or holidays.2. Shipping Rates
Shipping charges for your order will be calculated and displayed at checkout based on weight and destination.3. Freeze-Dried Nature
Please note: Freeze-dried water ice is fragile. While we pack every box with extreme care using bubble wrap and sturdy boxes, some breakage or "dust" may occur during transit. This does not affect the flavor or safety of the product.4. Heat & Melting
Freeze-dried products are shelf-stable and do not need refrigeration. However, extreme heat can affect texture. Please try to retrieve your package promptly upon delivery.5. Lost/Stolen Packages
Sugar Crunch LLC is not liable for packages stated as delivered by the carrier but missing. Please ensure your delivery location is secure.
REFUND POLICY1. All Sales Final
Due to the perishable nature of food products, we do not accept returns. All sales are final.2. Damages and Issues
Please inspect your order upon reception. If the item is defective, damaged, or if you receive the wrong item, contact us immediately at [email protected] so that we can evaluate the issue.3. Exceptions
We may offer a replacement or store credit for products that arrive significantly damaged (crushed boxes/unsealed bags) at our discretion. Photographic proof will be required within 48 hours of delivery.